Returns and Claims
Return FAQs
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You have 30 days from the date of delivery to request a return.
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Yes – return shipping costs are the responsibility of the customer. We recommend using your local postal service with tracking.
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We don't offer direct exchanges. If you'd like a different item, you’re welcome to return your order and place a new one separately.
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Refunds are processed within 14 days of receiving and inspecting your return. We'll notify you as soon it’s done.
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Please email us at info@lampboy.com within 7 days of delivery with your order number and a few clear photos or videos of the issue. We’ll sort it out as quickly as possible.
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Sale or clearance items are not eligible for return.
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Items must be in as-new condition with their original packaging to qualify for a change-of-mind return.
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This small fee helps cover the cost of inspecting, repackaging and restocking returned items.
-
You have 30 days from the date of delivery to request a return.
-
We don't offer direct exchanges. If you'd like a different item, you’re welcome to return your order and place a new one separately.
-
Please email us at info@lampboy.com within 7 days of delivery with your order number and a few clear photos or videos of the issue. We’ll sort it out as quickly as possible.
-
Items must be in as-new condition with their original packaging to qualify for a change-of-mind return.
-
Yes – return shipping costs are the responsibility of the customer. We recommend using your local postal service with tracking.
-
Refunds are processed within 14 days of receiving and inspecting your return. We'll notify you as soon it’s done.
-
Sale or clearance items are not eligible for return.
-
This small fee helps cover the cost of inspecting, repackaging and restocking returned items.