Shipping policy
At Lamp Boy, our goal is to provide you with the best shipping options, no matter where you are. Our daily mission is to deliver to customers and ensure that you deserve the most quality levels of responsiveness at any time.
Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) once your order has been shipped.
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time 4-6 working days, and transit time is 10-15 days for standard courier shipping.
(Please allow up to 48 hours of additional time for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
When will I receive the ordered products?
Delivery will be done within 10-15 days. As due to COVID-19 regulatory measures all courier partners are facing delays in pickups and deliveries. So, please allow some extra time.
How do I know whether the product can be delivered to my area?
Lamp Boy is trying its best to ship our products as far and wide as possible. However, there are some areas where we’re unable to deliver. This includes military addresses (APO, FPO, and DPO locations), as some couriers cannot ship to these. If you’d like your order sent to one of these addresses, please check with us first. If we’re unable to deliver to your postcode, you’ll be notified at checkout or contacted during transit so we can arrange an alternative address.
PO Boxes, Parcel Lockers, Pickup Points and redirection services
Some delivery addresses such as PO Boxes, Parcel Lockers, Pickup Points or redirection services may not be supported by our couriers. If you normally use one of these services, please get in touch with us before placing your order to confirm if we can deliver to your location or help arrange an alternative address.
Do you offer gift wrapping or custom/branded packaging?
Sorry, currently we do not offer gift wrapping or custom/branded packaging. All our products are shipped in their original packaging from the manufacturer.
Delivery time estimates
Estimated delivery dates are provided on each product page as a guideline based on average shipping times to metro areas. Please note these are estimates, not guarantees, and actual delivery times may vary and do not account for public holidays and weekends. If you need your order by a specific date, please contact us before placing your order to confirm availability and shipping options.
Business and bulk orders
If you're looking to order 10 or more lamps at once, we recommend contacting us before placing your order so we can confirm delivery options, estimated timeframes, and whether a better rate is available.
Please note that bulk orders may involve extra coordination, including consolidated shipping or sourcing stock from multiple warehouses (including international ones) which can affect standard delivery estimates shown on product pages.
We may also get in touch to confirm your shipping address and other order details before fulfilment. In some cases, we reserve the right to cancel and refund large orders that haven’t been pre-approved or where delivery cannot be arranged within a reasonable timeframe.
How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from Lamp Boy. This email will include all the important details related to your order.
Order returned to sender (us) due to an incorrect address
Please get in touch with us as soon as possible if you notice an error in your shipping address.
If an order is returned to us due to an incorrect or incomplete address, we must wait for the package(s) to be successfully returned to our warehouse before we can re-dispatch it. Please note that return deliveries are handled by the courier and can take 2–3 weeks (or sometimes longer) to arrive back with us, depending on their transit times - this is unfortunately outside of our control.
Once we receive your returned order, we’ll get in touch to arrange re-shipment and a re-shipping fee may apply to cover the cost of sending the order again.
We recommend double-checking your shipping details carefully at checkout to avoid delays.
Please note that many returned orders are not successfully delivered back to us, as they are often lost within the courier’s return network or disposed of by the courier. In these cases, we are unable to provide a replacement or refund.
Order returned to sender (us) no one in attendance
Please ensure your delivery address has someone available to accept the parcel. Our couriers will attempt delivery of your order multiple times. If unsuccessful, the order will be returned to their distribution centre.
If an order is successfully returned to us due to multiple delivery attempts, we must wait for the package(s) to be successfully returned to our warehouse before we can re-dispatch it. Please note that return deliveries are handled by the courier and can take 2–3 weeks (or sometimes longer) to arrive back with us, depending on their transit times - this is unfortunately outside of our control.
Once we receive your returned order, we’ll get in touch to arrange re-shipment and a re-shipping fee may apply to cover the cost of sending the order again.
Please note that many returned orders are not successfully delivered back to us, as they are often lost within the courier’s return network or disposed of by the courier. In these cases, we are unable to provide a replacement or refund.
Orders stuck in transit
If your order becomes stuck in transit (for example, held in customs or showing no movement with the carrier), our team will do our best to contact the carrier or customs on your behalf to help resolve the delay. If there has been no tracking movement for 15 business days, we will either issue a replacement or a full refund for your order.
Authority to leave (ATL)
Couriers may leave your package without a signature if they believe it's safe to do so. This can include areas like apartment lobbies, front doors or other accessible common spaces.
Authority to Leave is at the courier’s discretion. If your address is within a gated or secure location, please ensure access instructions are clear to avoid failed delivery attempts or returned parcels.
We strongly recommend choosing a delivery address where someone is available to receive the parcel, as we are not liable for any lost or missing items once the courier marks it as delivered under ATL.
Responsibility for the package transfers to the recipient once delivery is confirmed by the courier. If your parcel goes missing, you’ll need to raise a claim directly with the courier. We’re happy to assist by providing tracking details, courier contact information, and any available proof of delivery.
How can I make sure my order is delivered safely?
Once your order has been marked as delivered by the courier, the responsibility for the package is transferred to the customer. We are not liable for any packages that are lost, stolen, or missing after delivery.
To ensure a smooth delivery process, we recommend the following:
- Secure Delivery Location: Please choose a delivery address where someone will be available to receive the package, or consider using a safe and secure location.
- Track Your Order: Use the tracking link provided to monitor your order’s progress and plan for its delivery.
- Apartment or Shared Spaces: If you live in a building or complex with shared access (such as a lobby or mailroom), please check with your neighbours or building management if you suspect your package has gone missing.
If your package is marked as delivered but you cannot locate it:
- Check with neighbours, building management, or any possible safe location where the package may have been placed.
- Contact us if you need help filing a claim for lost or stolen packages with the courier.
- If you need assistance with filing a claim or have questions, feel free to reach out to our customer service team. While we are unable to replace orders marked as delivered, we are happy to assist with documentation and provide guidance on next steps.