FAQs

If your order hasn't been processed yet, we may be able to cancel it.

Contact us as soon as possible with your order number and we'll check.

If the order has already been packed or handed over to the courier, cancellation won’t be possible. You're still welcome to return it once it arrives under our return policy.

Add your item to cart, proceed to checkout, and enter your code in the discount field before completing payment.

Discount codes can't be applied after an order has been placed.

We may be able to update your order before it is processed. Contact us as soon as possible with the changes you'd like to make. Once the order has been packed or shipped, changes won’t be possible.

We accept a range of secure payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Afterpay
• UnionPay

Available methods are shown at checkout based on your location.

Orders are usually processed within 1–2 business days. Once processed, changes or cancellations may no longer be possible.

We don't currently offer gift wrapping or custom packaging. All lamps are shipped in their original protective packaging to ensure they arrive safely.

If your order hasn’t been processed yet, we can usually update the address. Contact us as soon as possible with the correct details.

If it has already shipped, we won’t be able to change it from our end. Depending on the carrier, you may be able to update delivery instructions directly with the local carrier using your tracking link.

Yes. If you're ordering for a business, hospitality space, or larger project, contact us with the lamp style, quantity and timeline.

For larger orders, we may be able to offer a bulk discount.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–8 business days after dispatch.

You'll receive a tracking link as soon as your order ships.

As soon as your order ships, we’ll send you a tracking link by email.

You can use this link at any time to view the latest delivery updates. If you can’t find the email, check your spam or promotions folder. If it's still missing, contact us or use our tracking page.

Delays can occasionally occur due to courier disruptions, customs processing, or peak delivery periods.

If your tracking hasn't updated for several business days or delivery is significantly outside the estimated timeframe, contact us and we'll investigate.

Once an order has shipped, we can't change the delivery address from our side.

However, depending on the local carrier, you may be able to update delivery instructions or redirect the parcel directly through their website.

We provide estimated delivery timeframes, but we can't guarantee delivery by a specific date.

Once a parcel has shipped, delivery timing is managed by the carrier.

Once your order has been processed, it will be dispatched from the nearest available warehouse based on stock availability and delivery location.

You'll receive a shipping confirmation email with tracking details as soon as it leaves our warehouse.

In most cases, this is normal. Tracking updates can pause while parcels move between courier facilities or wait for the next scan.

If there has been no update for more than 5 business days, contact us and we'll look into it.

If tracking shows delivered, please first check around your property, with neighbours, building reception, or any safe place the courier may have used.

In some cases, parcels are marked as delivered shortly before they are physically handed over.

If you still can't locate it, contact us and we'll investigate with the courier.

Some orders are shipped in separate parcels due to stock availability or packaging requirements.

Check your tracking emails, as you may have received multiple tracking numbers. If something appears to be missing, contact us and we'll assist.

Some delivery addresses such as PO Boxes, parcel lockers or third-party pickup locations may not be supported by all local carrier.

If you normally use one of these services, contact us before ordering and we'll help confirm whether delivery is possible.

Always use LED bulbs that match the recommended specifications for your lamp. Using incorrect bulbs or exceeding the maximum wattage may damage the lamp and create a safety risk.

For full compatibility details, please see our Light Bulb Guide.

Many Lamp Boy models feature dimming functionality. Please refer to the product description to confirm whether a specific lamp supports dimming.

Lamp Boy lamps are crafted from a range of materials including glass, metal, paper and polycarbonate, depending on the design.

Material details are listed on each product page.

Plug types are automatically matched to your shipping country where applicable. This ensures compatibility without needing adaptors in most regions.

Some models include a bulb for initial testing, while others require a separate purchase. This is listed on each product page.

Included bulbs are not covered under warranty.

Yes, many customers use Lamp Boy lamps as bedside lighting due to their warm, ambient glow and compact design.

For specific sizing and brightness details, please refer to individual product pages.

Most lamps require minimal or no assembly. Any required steps are simple and outlined in the packaging or product page.

In most cases yes, as long as the bulb matches the required fitting and wattage specifications.

You can return your lamp within 30 days of delivery if it is in as-new condition and returned in its original packaging.

Return shipping is the responsibility of the customer, and a 10% restocking fee will be deducted from the refund. Sale items are final sale and cannot be returned.

For full details, please see our Return Policy.

We don't offer direct exchanges.

If you'd like a different lamp, the easiest option is to return your original item and place a new order.

All approved returns must be sent to our returns address provided by our support team.

Please use a tracked postal service to ensure safe delivery.

Yes. Refunds are always issued to the original payment method used at checkout.

Depending on your payment provider, it may take several business days for the refund to appear.

If your lamp arrives damaged or develops a fault, contact us within 7 days of delivery with your order number and photos or video of the issue.

We'll review the case and arrange a replacement or solution as quickly as possible.

Contact us within 30 days of delivery with your order number and reason for the return.

For step-by-step instructions, please see our Return Guide.

If your return is approved, we’ll provide the return address and next steps. We recommend using a tracked postal service. Once the return is received and inspected, your refund will be processed.

For change-of-mind returns, customers are responsible for arranging and covering return shipping.

If the return is due to a fault or damage, we’ll assist with the return process.

Refunds are typically processed within 10 business days once received.

You’ll receive confirmation by email once your refund has been issued.

Sale items are final sale and cannot be returned unless they arrive damaged or faulty.

Yes, items can be returned within 30 days of delivery as long as they are in as-new condition and returned in their original packaging.

We're unable to accept returns for items that show signs of damage, excessive wear, modification, or misuse.

The warranty covers manufacturing defects and faults that occur during normal use.

If a product develops a fault due to a manufacturing issue, we will repair, replace, or provide an appropriate solution.

Contact us with your order number and a photo or short video showing the issue.

We'll review the claim and advise on the next steps as quickly as possible.

Yes. The warranty follows the product, not the purchaser.

As long as we can locate the original order and the issue falls within the warranty period, we can assist.

The warranty does not cover damage caused by misuse, accidental damage, modification, incorrect bulbs, fast chargers, improper handling, or normal wear and tear.

If you're unsure whether your issue is covered, contact us and we'll be happy to review it.

We only need your order number to locate your purchase.

If the lamp was a gift, we can still assist as long as we're able to identify the original order.

In some cases, we may request the faulty item be returned or certain components sent back for assessment.

If a return is required, we'll provide instructions.

We currently ship to selected countries listed at checkout.

If your country is not available, contact us and we'll advise whether delivery may be possible.

Some orders are fulfilled from international warehouses depending on stock availability and your delivery address.

This does not affect the product itself, only the shipping route.

In most cases, duties and taxes are handled in advance through our shipping partners.

If any unexpected charges arise, please contact us and we'll assist.

Lamp Boy operates internationally, with orders dispatched from the nearest available warehouse based on stock availability and delivery location.

This helps ensure faster delivery and more efficient shipping.

Prices shown at checkout reflect the final amount payable based on your location.

No additional taxes should be charged upon delivery.

Customs processing times can vary by country, but most international deliveries proceed without significant delays.

If your tracking shows a prolonged hold in customs, contact us and we'll assist.

Each Lamp Boy lamp is slightly different, so the best place to find exact instructions is on the product page under the "Care & Instructions" tab.

You'll find full details on controls, charging, and features there.

If your lamp isn't turning on, try these quick checks:

1. Charge it for at least 30 minutes
   
2. Turn it on while it's plugged in
   
3. If it works, unplug it and check if it stays on
   

If it only works while charging, allow more time for a full charge.

Still not working? Contact our support team and we'll sort it out quickly.

Battery life depends on the brightness level.

On the lowest setting, our portable lamps can last up to around 12 hours. As brightness increases, run time will decrease. On higher brightness settings, you can expect shorter usage per charge.

For the longest battery life, use a lower brightness setting where possible.

The Lucido Portable Lamp body acts as the touch control. Holding the body while switching it on can sometimes cause a brief flicker or make it seem unresponsive.

Try this:

1. Turn the lamp on using the power switch on the base
   
2. Place the lamp down on a surface
   
3. Tap the top to turn it on or adjust brightness
   

If it's still not responding, contact our support team and we'll take a closer look.

Brightness can vary depending on the lamp type and how it's being used.

For lamps with a built in LED, brightness is adjustable. Check the "Care & Instructions" section on the product page to see how to adjust the light settings.

For lamps that use a replaceable bulb, brightness depends on the bulb you’re using. A higher output LED bulb will produce a brighter result.

For best results, use a bulb that matches the recommended specifications in our Light Bulb Guide.

Yes, if your lamp uses a standard fitting such as E14, E26/E27 or G9, the bulb can be replaced.

For the best result, we recommend using an LED bulb that matches the specifications for your lamp. You can find exact recommendations in our Light Bulb Guide.

Lamps with a built-in LED do not have a replaceable bulb.

If your lamp isn’t turning on, run through these quick checks:

1. Make sure you’re using the correct bulb type
   
2. Check the bulb is fully screwed in
   
3. Try a different working bulb
   

Most of the time, it's just a small setup detail.

If it's still not working after this, contact our support team and we'll sort it out for you.

Yes, your portable lamp can be used while charging.

If you notice any flickering or reduced brightness while plugged in, this is usually due to the power source. For the best performance, we recommend using a standard low-wattage adapter rather than a fast charger.

For everyday use, allowing the lamp to fully charge before unplugging will give the most consistent performance.

Flickering is usually caused by the bulb or power source rather than the lamp itself.

Try the following:

1. Make sure the bulb is fully screwed in
   
2. Try a different working LED bulb to rule out a faulty one
   
3. Ensure you're using a suitable power source and avoid high-wattage or fast chargers
   

In most cases, replacing the bulb resolves the issue.

If it continues after this, contact our support team and we'll help troubleshoot further.

Most of our portable lamps don't have a reset button.

If something isn't working as expected, try this:

1. Turn the lamp off
   
2. Unplug it from power
   
3. Leave it off for a few minutes
   
4. Turn it back on
   

If the issue continues, contact our support team and we'll guide you through the next steps.